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We value your business and want you to be completely satisfied with NULASTIN®’s True You FaceCare Collection. May we ask that you double check to ensure that you have used the skin, lash and/or brow products consistently, correctly and within 9 months from the original purchase date?
Our policy: If the product did not perform up to your expectations, you may exchange it; or return it at any time for a 100% refund, excluding shipping charges. A 15% processing fee will be added for returns that include two or more items. A request to return multiple (retroactive) and duplicate product orders, placed over the course of months and/or years will not be approved unless special consideration is granted by the Company.
All returns require an RMA# (Return Merchandise Authorization) to be processed. We only accept returns on NULASTIN products that were purchased from our company and authorized sellers.
To receive an RMA# from NULASTIN, please send us an email to CustomerCare@NULASTIN.com with your full name, email address, phone number, the product and reason for the return. Once we review, your unique RMA# will be emailed to you.
If the product was damaged during shipping, we will send out a new duplicate product or refund your original purchase price when we receive your damaged item. We will cover the shipping cost of damaged products returned to us.
You will be notified via e-mail once we have received the returned item and processed your refund. The refund will be made in the same form of payment originally used for purchase within 7 business days of receiving your return.
Ship your returned product(s), along with the RMA# and/or email printout to:
310 Linden Avenue
Boulder, CO 80304
NULASTIN does not supply a return label. To ensure delivery, please send your returned product via a tracking method. Refunds cannot be processed for packages lost in transit. Return shipping fees are not refundable.