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FAQ

FREQUENTLY ASKED QUESTIONS

We've rebranded! NULASTIN® is on a mission to transform people’s lives with the innovative power of elastin replenishment. We have rebranded to better reflect who we are from the inside out. We will always have the same powerful elastin replenishment that has set us apart, and now with the refresh, the whole experience is geared toward a better customer journey. We celebrate generational beauty and the universal experience of aging, coming into your own, and accepting and loving the real you.

How does NULASTIN® with Elastaplex® Technology work? What's in it?

Our scientific formulas were originally developed as a treatment for wound healing and tissue regeneration by our co-founder and formulator, microbiologist Dr. Burt Ensley. Our unique collection contains patented DNA proteins with biologically active ingredients. 


We use a cruelty-free form of a real elastin protein in a complex chain of 600 amino acids. Our flagship ingredient, Elastatropin®, is the precursor to human elastin — a protein that restores elastic properties to the skin and nurtures cells that produce hair follicles. By combining this patented protein with Keracyte® (keratin), your hair follicles are energized — naturally promoting an increased production rate and visibly improving the hair growth cycle. 


Elastaplex® Technology functions as the most natural form of human elastin on the market and incorporates itself into the skin to restore and maintain the healthy, youthful-looking skin and hair follicles we all desire.

Who can use this product?

All skin types and ethnicities can use NULASTIN® and thousands of customers notice real results — regardless of age, gender, or health.


We do not recommend NULASTIN® to anyone under the age of 18 or women who are pregnant and nursing, as these demographics have not been adequately studied. 


If you have a medical condition, please consult your physician before using NULASTIN®.

Why is elastin important? What's the urgency?

The human body stops producing structural proteins such as elastin at puberty. The amount of elastin you have around the age of 12 is intended to last a lifetime. Stress, sun exposure, tobacco use, weight changes, harsh environmental conditions, and aging accelerate the loss of elastin. 


With hormonal changes occurring around the age of 35, the negative effects of elastin loss reveal themselves with increased scarring, sagging, uneven skin tone, dryness, dullness, sparse lashes and brows, thinning hair, and an inability to regenerate certain tissues and organs.


By supporting the body’s natural ability to stimulate the replenishment of elastin, we can delay the look of aging to help customers look and feel their best at any age.


How is product discount/holiday pricing calculated?

Discount pricing (% off) is calculated based on full MSRP retail pricing. We run several sales and promotions over the course of the year to help customers save on their favorite products.

When will I see results?

A majority of our customers get their first unsolicited compliments after a few short weeks of using NULASTIN®. Results vary from individual to individual and not everyone will respond the same way. How quickly you notice results depends on factors like gender, age, genetic predisposition, environmental conditions and more. 


With the LASH Follicle Fortifying Serum, you may notice changes within weeks. Lashes might feel more luxurious and hold mascara better. Within a month, overall changes may be even more noticeable, including the appearance of length, width, and density. 


The BROW Shape Altering Serum and HAIR Vibrant Scalp Treatment may take more time, but stay the course! The best practice is to apply the product in the areas where hair is sparse two times per day (morning and night). Certain spots can be problematic and may take six months or longer to improve. In cases where the follicle is damaged beyond repair, you may never see new growth. 


With all of our products, timing is different for everyone. Your lashes, brows, and hair grow in stages. For lashes and brows, the cycle lasts 3-4 months. Scalp hair can take longer. 


— The 1st stage (anagen)

When your hair grows a little every day (30-45 days).


— The 2nd stage (catagen)

The transition or regression phase — when your hair follicles shrink, allowing the strands (bulb) to extend toward the surface (2-3 weeks). 


— The 3rd stage (telogen)

The resting phase. Your hair bulb is inactive, and the hairs eventually fall out (Around 100 days). 


— The 4th stage (late telogen or exogen)

Reassembly. This is where new follicles are formed. Think of it as the reawakening process before the hair starts back into the growth phase.

Do I have to keep using the product forever?

Using NULASTIN® consistently provides a continuous opportunity to improve your lashes, brows, hair and skin. Think of it as part of your go-to skin care and beauty routine as well as a healthy lifestyle choice. 


The good news is that you can decrease usage after you’ve achieved your desired look. If you discontinue use altogether, your lashes, brows, hair, and skin will gradually revert back to their original appearance. 


For LASH, BROW and HAIR

You can apply the serum twice daily (morning and night) until you reach a point of satisfaction. Another option is to decrease application to once per day three or four times per week. When you want to increase the results again, go back to using twice per day. 


For SKIN 

Consistently using NULASTIN® twice a day, morning and night, allows your body to continuously rejuvenate that youthful-looking glow, firmness, and elasticity with ease. It’s an effective and convenient treatment for reducing the look of fine lines, wrinkles, dark spots and other signs of aging skin.

What if I miss a few days?

Consistency is the key to lasting results, but no worries if things come up. If you miss a few days, just start back up and use daily as directed. We don’t recommend trying to “catch up” with a loading dose and/or duplicate applications for the LASH, BROW, or HAIR products. Our skin care products can be used as much as desired — multiple times daily.

Active ingredients mean there's a shelf life, right?

We are committed to fresh, small-batch production and the shelf life of our cosmetics is 2 years from the manufacturing date. We encourage our customers to use NULASTIN® once received, ideally within the Period After Opening (PAO) recommendation, to maximize results. Stockpiling is not recommended. 


Keep unused products in your refrigerator or store in a cool dry place out of direct sunlight. Do not freeze the serums.

Real science means patents and publications, what do you have?

Our products, formulations, manufacturing know-how, and methods are protected by U.S. intellectual property rights — including U.S. patents, trademarks, and copyrights. Dr. Ensley, our formulator, has 30 publications in peer-reviewed scientific literature. We have five issued U.S. patents and one patent pending on our active ingredients: 


U.S. PATENT NO. 5,726,040 “Cosmetic Compositions”
 

U.S. PATENT NO. 6,451,326 “Cosmetic Compositions”
 

U.S. PATENT NO. 6,572,845 “Recombinant Hair Treatment"


U.S. PATENT NO. 6,808,707 “Tropoelastin”


U.S. PATENT NO. 9,114,128 “Tropoelastin and uses thereof”
 

U.S. PATENT PENDING NO. 20110158924 “Photo-Protective Dermatological Formulations” 

What are the results for your clinical trials?

A 12-week clinical study was performed by applying a topical placement of the LASH Follicle Fortifying Serum on the upper eyelash, one brush stroke medial to lateral twice per day (morning and evening). Participants saw up to a 61% improvement in the appearance of lash length and up to a 120% increase in the appearance of lash density. 


An 18-week clinical evaluation for HAIR was performed and 92% of the subjects saw an improvement in the appearance of hair growth while 80% saw their thin/bald spot get smaller. The HAIR treatment is an elegant formula with the same clinically evaluated ingredients found in the LASH & BROW serums. To develop these trusted products, we used our naturally derived, naturally sourced ingredients, including patented DNA proteins. For the scalp treatment, we blended in two key additions: Hyaluronic Acid (HA) and Provitamin B5. HA acts as a cushion to promote collagen and elasticity, and is a super magnet for moisture. Pantothenic acid also prevents moisture loss, deeply penetrating the hair and helping to nourish the scalp.


A 12-week clinical study was completed using the SKIN formulation. The appearance of skin smoothness, fine lines, and wrinkles was evaluated using digital photography, profilometry, self-assessment, and an outside panel of examiners. Results were spectacular. 


Up to 75% of the subjects noticed overall improvement and the skin showed a 49% visible reduction in roughness. 

97% experienced a more youthful appearance. 

95% loved that their skin was not left feeling greasy and the moisturizer could easily be applied under makeup.

92% saw a reduction in the appearance of fine lines. 

There were no adverse events or side effects. 

Over 10,000 individuals have used our SKIN formulation as part of ongoing consumer evaluations.


Our pledge is to always use ethics in research and publication.

Where is your product made?

We are proudly 100% made in the USA. As a Boulder, Colorado company, we also take pride in the fact that we manufacture and endeavor to source locally. Our workforce supports American jobs within the community.

SAFETY

Is your product natural, ethical, safe?

Yes, NULASTIN® uses naturally derived, ethically sourced ingredients. All formulas are cruelty-free, paraben-free, gluten-free, vegan friendly, clinically evaluated, and proven safe. We are free of top common allergy-causing preservatives — including lanolin, topical antibiotics, and MCI/MI. No adverse effects were reported during or after clinical evaluations.

Is your product FDA approved?

NULASTIN® is a cosmetic, not a drug. Under the law, cosmetic products and ingredients do not need FDA approval, with the exception of color additives (of which we have none). 


The FDA has consistently advised manufacturers to use whatever testing is necessary to ensure the safety of their products and ingredients. Not only does our NULASTIN® collection have third-party clinical evaluations, we have conducted RIPT (Repeat Insult Patch) testing, and the ingredients have been individually labeled as GRAS (Generally Recognized as Safe) by the FDA and are made from an FDA-registered, OTC-licensed cGMP/FDAGMP/FDA facility — committed to natural, GMO-free, and certified organic sources. 


We have over 30 peer-reviewed scientific publications on our exclusive proteins and antioxidant formulas. Additionally, we have been evaluated by Skin Safe and received a Top Allergen-Free status. We are not aware of any other lash/brow/skin/hair cosmetic companies that have our level of compliance and standardization. 

Will these products cause irritation?

The LASH, BROW, HAIR and SKIN products should not cause discomfort or irritation. If you tend to have a sensitivity to products, we recommend a patch test prior to use. This usually involves dabbing a small amount of product behind your ear or on your inner elbow and leaving it to dry for 48 hours. 


Individual sensitivities to cosmetic ingredients are a fact of life. According to the “Allergic Living” database, it is a common myth that allergic reactions automatically become worse with each exposure. However, the severity of future reactions is unpredictable. It could be the same, less, or more severe. It is important to talk to your doctor about how to avoid allergens.

What are the side effects of NULASTIN?

LASH: We didn’t encounter any adverse side effects in our clinical trials. Our product should not touch the eye and should be used as directed. Application is a thin line of serum placed on the upper eyelash line. Please check with your optometrist to make sure you are a good candidate for our product. Ingredients are listed on the website.

Can NULASTIN change eye color?

This is a great question. When used as directed, the product should not get in your eye, and should have no physiological effect on the color of your eyes. Our synergistic ingredients (and two patented proteins) are designed to condition and enhance your lashes and brows. The formula has been tested and the ophthalmic safety evaluation results did not demonstrate a potential for eliciting ocular irritation to the eyelid, or cornea.

INGREDIENTS

Can you list every ingredient in your collection?

LASH FOLLICLE FORTIFYING SERUM 

Water (Aqua), Phosphate Buffered Saline, Myristoyl Pentapeptide-17, Carbomer 980, SH-Polypeptide 50 (Elastatropin®), Keratin (Keracyte®), Hepatocyte Growth Factor, Sodium Phytate, (+)-Cloprostenol Isopropyl Ester, Phenoxyethanol, Ethanol, Triethanolamine (TEA)


BROW SHAPE ALTERING SERUM 

Water (Aqua), Phosphate Buffered Saline, Myristoyl Pentapeptide-17, Carbomer 980, SH-Polypeptide 50 (Elastatropin®), Keratin (Keracyte®), Hepatocyte Growth Factor, Sodium Phytate, (+)-Cloprostenol Isopropyl Ester, Phenoxyethanol, Ethanol, Triethanolamine (TEA)


HAIR VIBRANT SCALP TREATMENT 

Water (Aqua), Myristoyl Pentapeptide-17, Provitamin B5 (Panthenol), Gluconolactone and Sodium Benzoate (Geogard Ultra®), Hyaluronic Acid, Phosphate Buffered Saline, Carbomer 980, Keratin (Keracyte®), SH-Polypeptide 50 (Elastatropin®), (+)-Cloprostenol Isopropyl Ester, Ethanol, Triethanolamine (TEA)


SKIN INTENSIVE HYDRATING SERUM 

Water (Aqua), Palmitoyl Tripeptide-1 and Palmitoyl Tetrapeptide-7 (Matrixyl 3000®), Acetyl Hexapeptide-8 (Argireline Peptide Soltion NP®), Vitamin E (Tocopheryl Acetate), Hyaluronic Acid, Provitamin B5 (Panthenol), Carbomer 980, SH-Polypeptide 50 (Elastatropin®), L-Selenomethionine, L-Proline, and L-Cysteine (ProliSel®), Phenoxyethanol, Triethanolamine (TEA)


SKIN REJUVENATING FACIAL MOISTURIZER 

Water (Aqua), Glycerin, Safflower (Carthamus Tinctorius) Seed Oil, Isopropyl Palmitate, Propanadiol, Glyceryl Stearate, PEG-100 Stearate, Vitamin E (Tocopheryl Acetate), SH-Polypeptide 50 (Elastatropin®), Hyaluronic Acid, L-Selenomethionine, L-Proline and L-Cysteine (ProliSel®), Acetyl-Hexapeptide-8 (Argireline®), Palmitoyl Tripeptide-1, Palmitoyl Tetrapeptide-7, Cocoa Butter, C18-36 Acid Triglyceride, C18-36 Acid Glycol Ester, C12-15 Alkyl Benzoate, Sorbitan Laurate, Cetearyl Alcohol, Ceteareth-20, Stearic Acid, Provitamin B5 (Panthenol), Myristyl Myristate, Carbomer, Benzyl Alcohol, Dimethicone, Cucumber (Cucumic Sativs) Fruit Extract Fragrance, Disodium EDTA, Phenoxylethanol, Ethylhexylglycerin, Triethanolamine (TEA), Potassium Sorbate

 

GENTLE EXFOLIATING CLEANSER 

Water (Aqua), Disodium Laureth Sulfosuccinate, Sodium Cocoamphoacetate, Sodium Lauryl Sulfoacetate, Witch Hazel (Alcohol- Free), Sodium PCA, Hydrogenated Jojoba Oil (Jojoba Beads), Decyl Polyglucoside, Sucrose Cocoate, Calendula Flower Extract, Caffeine, Provitamin B5 (Panthenol), Caprylyl Glycol, Sorbic Acid, Disodium EDTA, Lemon Verbena Fragrance


NATURAL LIP BALM 

Organic Coconut Oil, Beeswax, Organic Sunflower Seed Oil, Organic Shea Butter, Organic Cocoa Butter, Organic Macadamia Nut Oil, Organic Flaxseed Oil, Organic Peppermint Oil, Allantoin, Vitamin E, Organic Rosemary Extract, Organic Barley Extract

CUSTOMER SATISFACTION 

& WHERE TO BUY

Can you explain your 100% Performance Guarantee?

Every NULASTIN® product is backed by a 100% Performance Guarantee. If our product(s) did not perform up to your expectations, you may exchange or return it at any time for a full refund - Terms and Conditions Apply.

How do I make an Exchange/Return?

We value your business and want you to be completely satisfied. Prior to returning any product, we ask that you double check to ensure that you have used the SKIN, HAIR, LASH or BROW products consistently, correctly and within the Period-After-Opening (PAO) date. 


Return For Refund

You may exchange for store credit or return your most recent NULASTIN® order at any time for a full refund. [Terms and Conditions Apply]


A request to return multiple and duplicate product orders, placed prior to your most recent order and/or over the course of months and/or years is not eligible for an exchange or refund. NULASTIN reserves the right to revoke its Return Policy to any and all of your purchases, if, in its sole discretion, it determines you have attempted to abuse the policy in any way. 


Any Special Campaigns or Limited Time Offers are also subject to our Return Policy but require returns to include all products shipped in the Special Campaign to be eligible for a full refund (less shipping and handling charges). If you keep any items from the Special Campaign (bonus product, bundled items and/or free gifts), you will be charged at full retail price (plus shipping and handling charges), and this will be deducted from the refund amount. 


Damaged Products

If the product was damaged during shipping, we will send out a new duplicate product or refund your original purchase price when we receive your damaged item. NULASTIN® will cover the shipping cost of damaged products, as reasonably determined by us, and returned to us. 


Return Process

All returns require an RMA# (Return Merchandise Authorization) to be processed. We only accept returns on NULASTIN® products that were purchased from NULASTIN and any authorized sellers. To receive an RMA# from NULASTIN, please email customercare@nulastin.com with your full name, email address, phone number, the product and reason for the return. Once we review, your unique RMA# will be emailed to you. Also please see our Authorized Seller Policy.


If your product is eligible for our Return Policy, as determined by NULASTIN®, you will be notified via email once we have received the returned item and processed your refund. The refund will be made within 7 business days of receiving your return. A 10% handling fee will be charged for all returns/refunds in the U.S.A. and Canada; and/or a 15% handling fee will be charged for international returns/refunds, which includes merchant fees, ethical, responsible processing and disposal of the packaging, containers, and contents.


Ship your returned product(s), along with the RMA# and/or email printout to:


NULASTIN® Returns

1460 W Canal Ct., Suite 100

Littleton, CO 80120


NULASTIN® does not supply a return label. To ensure delivery, please send the product you are returning via a tracking method. Refunds cannot be processed for packages lost in transit. Return shipping fees are not refundable. 


Items Ineligible for Return 

NULASTIN’s return policy is limited to your most recent order, and any requests to return orders placed prior to your most recent order are not subject to NULASTIN’s return policy and will not be eligible for any refund or exchange. 


Amazon

Amazon orders are subject to Amazon’s return policy guidelines and any refund will abide by their platform restrictions. Please see Amazon’s policies on refund for further clarification.

Where can I buy Nulastin?

Our products can only be purchased at NULASTIN.com, through NULASTIN Facebook and Instagram Accounts, or from our official Amazon listing. Any other listings you may see cannot be authenticated by us and should be treated as such. We want to ensure the safety of you and all of our products. For best results, only purchase from our website. 

SUBSCRIPTIONS

What is NULASTIN’s subscription program?

Our subscription program is an auto replenishment service (auto-ship) in which we provide regular, recurring delivery of the product of your choice. Products ordered as a subscription, as opposed to a single one-time order, are automatically charged to your secure credit card on file, and ship with the cadence you choose. Once you become a member, you will receive access to our concierge customer service team specifically dedicated to our subscribers.

What are the benefits of subscribing?

When you subscribe, you become a true NULASTIN® VIP. We strive to provide you with the best experience throughout your entire journey with us. Here are some of the benefits you can expect:

  • Locked pricing on your regular subscription order with no price increases
  • Free shipping on all orders
  • 100% performance money-back guarantee for all products [Terms and Conditions Apply]
  • Consistency with the product, leading to enhanced, long term results
  • Ultimate flexibility with shipments, timing and selection
  • Ability to cancel or pause your subscription at any time
  • Access to your personal subscriber portal where you can track your orders and manage your account
  • We have an always in stock promise to our subscribers
  • Extra discounts and gifts when available
  • Early bird access to promotions and new products
  • A concierge email and phone service singularly dedicated to subscribers

Why am I having trouble accessing my account?

You can access your account anytime through your NULASTIN® login. If you have not registered, you will need to create an account using the same email address used at checkout. Once your account is registered, you can log in and manage your subscription(s).

What if I need to update my billing and/or shipping information?

Once logged in, select “Manage Subscription” and click “Address and shipping information” based on your needs. It’s that easy!

How do I skip a delivery or change the date of an upcoming order?

Within your account, click “Manage Subscription”. Toward the top of the screen, you will see your next order date. Simply hit “Change Date” to select your preferred order date. 


Please note: this will also change the order date for all future orders according to the frequency of your subscription. Your next order will process on the date selected.


To skip a delivery, click “Manage upcoming orders” and click “skip order.”

Can I change the frequencies of my delivery?

Absolutely! Our subscriptions are made to be as flexible as you need them to be. You can skip a delivery or change the date of an upcoming order by logging into your account and clicking "Manage Subscription" and selecting "Change Date".


If you would like to permanently change the frequency of your deliveries (i.e. change from every 6 weeks to every 8 weeks) simply select your desired shipping intervals.

How do I add a product to my subscription?

First, find the product you wish to add to your subscription on our website. Once you select the subscribe & save option, you will see the option to “Add to existing subscription”. Click on this and you will be prompted to confirm the product(s) that you are adding to your subscription. If everything looks correct, select “Add”.

How do I add a new subscription?

To order a new subscription, you need to select the product on the website, click “Subscribe and Save 15% + Free shipping”, and then check out as usual. If you already have a subscription, this will become a second subscription and will have a different shipping date. 

What if I no longer wish to receive auto-shipments?

In order to cancel your subscription, you will first need to log in to your account. Within your account, click “Manage Subscription”. At the bottom of the page, click “Cancel Subscription” and then click the red button to cancel. 


Please note that by canceling your subscription, you will no longer be guaranteed products if we are sold out. You will not receive the discount and free shipping when orders are placed manually, and with increasing costs for ingredients and shipping, we cannot guarantee prices will remain what they are currently.

 

We have set up our subscription service to be completely adaptable for customers’ needs. Subscriptions are scheduled based on personal preference. If you have a surplus of product or wish to skip a shipment, you can easily log into your account and push your next order back.


If at any point you have an issue or need assistance with your subscription, reach out to us at customercare@nulastin.com and we are happy to assist you in any way we can.

LASH-BROW-HAIR

How do I use LASH?

LASH Directions


Apply AM & PM 

—Start with clean, dry eyelids. 

—Use the applicator brush to apply a thin line of the serum just above the lash line on the top lid (inner to outer corner).

—We do not recommend using the serum on the bottom lashes, as this could lead to irritation in the eye area. 


Tips for use 

Individuals with sensitive eyes should start using the product once per day (morning only) until they acclimate to the serum. Some customers that apply the serum to the lash line keep their eyes closed for a few seconds until it dries. You can even fan the area for a moment to help. The serum can be applied under makeup with little to no wait time. We don’t recommend using after mascara as this will dirty the applicator. 


The LASH serum has a thick consistency. This is by design. We don’t want it running into your eyes. When you pull out the applicator, the suction inside the container and the surface tension may create a vacuum effect. Just tip the tube upside down and sideways a few times to get the serum flowing.  


For best results, use consistently. Store in a cool area, away from sunlight and heat. Do not freeze. Not intended for direct contact with eyes. If this should occur, rinse thoroughly with cool water.

How do I use BROW?

Apply AM & PM 

—Start with clean, dry eyebrows. 

—Use the applicator brush to stroke the serum onto the eyebrows (or sideburns, beards, or goatees) using a short,      vigorous motion directly on the hair follicle and/or the skin where hair growth is desired. 

—Redip brush to collect more serum as needed. 

—When starting a new tube, gently shake the container prior to opening. 


Tips for use 

The serum can be applied under makeup with little to no wait time. We don’t recommend using it after a brow pencil or gel, as this will dirty the applicator. 


The BROW serum has a thick consistency. When you pull out the applicator, the suction inside the container and the surface tension may create a vacuum effect. You may need to shake the tube initially and/or pump the applicator in the tube a few times to get the serum flowing.


For best results, use consistently. Store in a cool area, away from sunlight and heat. Do not freeze. Not intended for direct contact with eyes. If this should occur, rinse thoroughly with cool water.

How do I use HAIR?

Apply AM & PM

— Start with dry or damp hair — do not apply to wet, dripping hair. 

— Place two or three pumps of product onto your fingertips. 

— Apply directly to the scalp where growth is desired. 

— Gently massage the product into the scalp using a back and forth motion for about one minute until absorbed. 

— Focus on trouble areas first before massaging into the entire scalp. 

— Wash hands well after application. 


Tips for use 

It is not necessary to apply to clean hair or recently shampooed/conditioned hair, although post-wash is perfectly fine. Just make sure you towel dry your hair. If the hair is wet, the formula may become diluted. 


We recommend using the product prior to leave-in conditioners and styling products. After applying the NULASTIN® HAIR Vibrant Scalp Treatment, and once it has absorbed into your scalp (about a minute or so), you can continue the use of other hair products and style it as usual. If you have product in your hair from earlier in the day and/or the evening before, just layer the NULASTIN® HAIR Vibrant Scalp Treatment per the directions. 


For best results, use consistently. Store in a cool area, away from sunlight and heat. Do not freeze. Not intended for direct contact with eyes. If this should occur, rinse thoroughly with cool water.

How are NULASTIN® LASH, BROW & HAIR different from other products on the market?

NULASTIN® is the only product used in the cosmetics industry that contains real elastin, real keratin, and real science based on Elastaplex® Technology. This flagship ingredient received funding from the National Science Foundation. Our formula has synergistic, active ingredients. The LASH, BROW and HAIR serum/treatments uniquely address all four stages of the hair growth cycle. 


No other formula has our Hepatocyte Growth Factor (HGF) and our patented elastin and keratin proteins that are naturally derived and identical to the corresponding human DNA proteins. Keratins can range in quality and can differ from where they are sourced. Some keratins are made from plants and some from animal by-products. Common animal by-products used by the cosmetic industry are bovine blood plasma, tendons, and ligaments from harvested animals. Our unique, cruelty-free proteins are one of the biggest breakthroughs you’ll find in our formula compared to other brands. 


NULASTIN® is made in the U.S.A. by world-renowned microbiologist, Dr. Burt Ensley. We are committed to small-batch, bioavailable serums that deliver real results. Unlike big cosmetic companies with products that may sit on shelves for months, our formula is always fresh, potent, and highly effective. We have never before, and never will, test on animals. 


Our products are cruelty-free, paraben-free, gluten-free, vegan friendly, clinically evaluated, and proven safe. We are free of top common allergy-causing preservatives including lanolin, topical antibiotics, and MCI/MI. 


We are unaware of any other formula that contains human elastin and keratin proteins, five active ingredients, five issued U.S. patents, funding from the National Science Foundation used to initially develop the flagship ingredient, and a 100% Performance Guarantee.

How long will the LASH, BROW & HAIR products last if used as directed?

LASH, BROW and HAIR should last 4-6 weeks when used as directed (longer for some users depending on application style): twice daily, morning and evening.


Once you achieve your ideal look, you can reduce application to once per day — making the product will last much longer. When you want to accelerate the results again, just increase the frequency again to twice daily. Never use the LASH, BROW, or HAIR serum/treatment more than twice per day. The formula is maximized for potency at the recommended dose. More is not better.

How much serum is in each LASH & BROW container? 

Each LASH and BROW tube contains 3mL of concentrated serum. This is comparable with the industry-standard size.

Why can’t I see product inside the containers?

Exposure to light, heat, and air degrades most cosmetic serums. This is why we use opaque packaging and airless pumps for the HAIR and SKIN collection. Each product is quality controlled and filled to maximum capacity by our FDA-registered, OTC-licensed cGMP/FDA facility.

Is there a trick to make the product last longer?

Don’t double dip and over-pump! All NULASTIN® formulas are maximized for potency at the recommended dose. 


LASH/BROW

Once you pull the applicator out of the LASH & BROW tubes, you will not need to re-dip. Each unique brush holds an adequate amount of formula to cover both eyes (lash lines) and both brows. 


HAIR 

The HAIR Vibrant Scalp Treatment is liquid gold. A few pumps should cover your needs. If you decide to use more than 2-3 pumps in the morning and evening, keep in mind that you will run out of product sooner than the expected 4-6 week time period.

Are the ingredients for LASH, BROW and HAIR the same?

The LASH and BROW ingredients are the same, except for the BROW serum being much more potent. This is because the brows respond better to a more robust formula. The eye area is naturally more sensitive. So, our formula for the LASH serum is perfectly blended for results without exacerbating individual sensitivities. 


Additionally, the BROW applicator is a spoolie brush. This allows you to brush the serum on the brow line in one fell swoop — and then, vigorously (but gently) rub back and forth on the skin where you desire hair growth. The invigoration helps bring blood flow to the area and delivers superior results. 


The LASH applicator is an eyeliner-style brush so that you can apply a line at the base of the upper eyelashes (inside to outside) with precision and without wasting product. 


The HAIR formula is an elegant formula with the same clinically evaluated ingredients found in the LASH and BROW serums. We blended in two key additions, Hyaluronic Acid (HA) and Provitamin B5. HA acts as a cushion to promote collagen and elasticity and is a super magnet for moisture. Pantothenic acid also prevents moisture loss, deeply penetrating the hair and helping to nourish the scalp. 


We use naturally derived, naturally sourced ingredients, including patented DNA proteins. All formulas are paraben-free, top allergen-free, clinically evaluated, vegan, gluten-free, and proven safe.

Can you list the active ingredients that address hair growth?

Below are the active Ingredients for the LASH, BROW & HAIR formulas, and their roles in the hair growth cycle: 


Elastatropin® (Elastin) — Active ingredient exclusive to NULASTIN® 

Addresses the anagen and late telogen stages of hair growth. Delivers elastin to the matrix of the skin, nourishing the cells that produce hair follicles. Invigorates hair growth function. Conditions and protects the hair follicle. Supports the reawakening of healthy stem cells. 


Keracyte® (Keratin) – Active ingredient exclusive to NULASTIN® 

Addresses the telogen stage of hair growth. A novel DNA protein that is a component of human hair. Visibly restores the overall density, shaping, and thickening of the eyelashes and eyebrows. Keratins can range in quality and can differ from where they are sourced. Some keratins are made from plants and some from animal by-products. A common animal by-product is bovine blood plasma. We’ll always be cruelty-free and our unique proteins are one of the biggest breakthroughs you’ll find in our formula compared to other brands. 


Hepatocyte Growth Factor (HGF) — Active ingredient exclusive to NULASTIN®

Addresses the catagen stage of hair growth. Shortens catagen development. Extends the productive anagen phase of the hair follicle lifecycle. Collaborates with the naturally occurring proteins that maintain the active phase of lash and eyebrow hair growth development. 


Myristoyl Pentapeptide-17 — Active ingredient

Addresses the anagen stage of hair growth. A bioavailable keratin-stimulating peptide: Liao-Oligopeptide. Signals the cells. Significantly stimulates keratin genes. Nourishes, stimulates, hydrates, and protects the follicle. 


(+)-Cloprostenol Isopropyl Ester – Active ingredient 

Addresses the anagen stage of hair growth. Energizes the follicles and primes them to increase their rate of production, demonstrably invigorating the growth cycle. Protects against breakage and thinning.

Can NULASTIN® make my hair grow back if I have Alopecia, Hashimotos , or other conditions? Let’s Ask Lisa!

Here’s some feedback from Lisa Smallwood, MSN, ANP-BC, APRN-BC, who holds a Master of Science in Nursing and is a Board-Certified Advanced Practice Registered Nurse:


“I have Hashimoto Autoimmune Thyroiditis. I never thought that I would have healthy lashes again – actually I never had long thick lashes before diagnosis. Prior to trying NULASTIN, I reviewed multiple companies and their data. Evidence based practice is why I make the decisions that I do with my own patients. NULASTIN is the ONLY company that has this evidence. In my practice I see patients with various illnesses affecting their appearances in different ways. I believe that the general consensus is... what can I do to look ‘normal’ again or how can I ‘fix this’? I recommend NULASTIN to any of my patients suffering from thyroid issues, alopecia and conditions that result in various types of hair loss.”


If you suffer from extreme stress, pregnancy, alopecia, Hashimoto’s disease (autoimmune thyroiditis), Trichotillomania, are undergoing chemotherapy, or dealing with the aftermath of treatment, taking medications, have hormonal conditions or are experiencing elastin and keratin (matrix protein) damage, your eyelashes, eyebrows, and hair are affected. When elastin and other matrix proteins surrounding and supporting the hair follicles are damaged, the number of cells that produce hair break down. This causes the follicles to become smaller. Hair loses its color and the shaft becomes thin and fragile.


There is an intimate connection between the hair follicles and the extracellular matrix that supports the follicles in the skin. Not only is elastin and its precursor, Elastatropin® (our exclusive DNA protein), synthesized by the cells in the hair follicles, but the follicles themselves appear to depend on elastin and the structure of its matrix for their function and vitality. According to Dr. Burt Ensley, NULASTIN® formulator and the microbiologist who created the patented DNA proteins, if damage to the structure and matrix of elastin in the skin contributes to the thinning and loss of hair, then providing an external source of this human protein could help reduce the look of ongoing hair loss and potentially stimulate the appearance of new hair growth.


NULASTIN® nurtures the cells that produce hair follicles and has five active ingredients, all designed to deliver positive results. If there is life in your follicles, NULASTIN® can help! It’s much easier to keep the hair you have than it is to regrow the hair you’ve lost. If your follicles are completely dead, sadly, nothing will bring them back to life. Many customers believe their follicles are dead when in fact they are just damaged. What we cannot predict is how you will respond to NULASTIN® or the current condition of your hair follicles. There’s a reason we say, “Results May Vary”.


Our professional recommendation to those suffering hair loss and thinning is to commit to NULASTIN® and be patient. Growth takes time, and it also takes time to repair the damage you've experienced. Be kind and gentle to your eyelashes, eyebrows and hair. Avoid the sun. Solar apoptosis (direct sunlight) damages the cells further. We recommend a healthy diet, lifestyle and skin regimen as a first step. It is important to maintain the health and vitality of your skin and hair with NULASTIN®. Ask your dermatologist or physician for more recommendations.

Does your HAIR product lower sex drive or cause depression?

NULASTIN® uses naturally derived ingredients. Our topical formulations will not affect your libido or cause depression. It’s a fair question, though. Many hair-growth products on the market contain the ingredient Minoxidil that is associated with common side effects including severe scalp irritation; unwanted growth of facial hair; chest pain, fast heartbeats; swelling in your hands or feet, rapid weight gain; a light-headed feeling, like you might pass out; headache, dizziness, confusion; or flushing (warmth, redness, or tingly feeling).


There is a strong marketing push for hair-growth products containing the ingredient, Finasteride. Finasteride is designed to help reduce levels of DHT (dihydrotestosterone) on the scalp. DHT is an androgen hormone responsible for biological characteristics of males, including a deeper voice, body hair, and increased muscle mass. NULASTIN® HAIR Vibrant Scalp Treatment works on a completely different premise – one that creates more vitality! Our elastin and keratin replenishment therapy help give back what mother nature takes away. We do not use these DHT blockers or Minoxidil in our formula.

What if my hair starts falling out after using your product?

Hair grows in stages, so shedding is natural. 

The 1st stage (anagen): When your hair grows a little every day (30-45 days for lashes/brows and 2-6 years for the scalp). 


The 2nd stage (catagen): The transition or regression phase — when your hair follicles shrink, allowing the strands (bulb) to extend toward the surface (2-3 weeks). 


The 3rd stage (telogen): The resting phase. Your hair bulb is inactive, and the hairs eventually fall out (Around 100 days). 


The 4th stage (late telogen or exogen): Reassembly. This is where new follicles are formed. Think of it as the re-awakening process before the hair starts back into the growth phase. 



For example, if the majority of your lashes, brows, or hair are in the third stage when you start using NULASTIN®, it’s normal that the hair will naturally fall out. Frankly, we get a little giddy over the prospect. Why? It means visible change is coming! We tend to panic when we lose an eyelash or detect a small gap. Rest assured that once you see the healthier hair coming in, you’ll be thrilled. 


If, for some reason, the problem persists and you do not experience the natural growth phase or you are experiencing unusual shedding and/or the loss of hair all at once, please stop using the product and consult with your doctor. 

What causes hair loss/thinning?

Many factors play a role in hair loss and hair thinning. Hair loss has a strong genetic component that can be inherited. Other factors contribute — including stress, diet, UV exposure, oxidative stress, toxins, pollution, hormones, aging, and various medical conditions. 


Hair follicles repeatedly go through stages in a cycle of growth and rest. It is the disruption of this cycle that results in excessive hair loss. The specialized cells in the follicle that become the hair shaft itself can be depleted during the resting or latent phase in the hair cycle, resulting in fewer and fewer active follicles (and hair) over time.

Will the LASH/BROW cause irritation, skin discoloration, dry eyes?

We didn’t encounter any adverse side effects in our clinical trials. When used as directed, the products should not cause any physiological effects. However, every person is different and if you are concerned due to sensitivity, we recommend that you conduct a patch test as follows:

  • For lashes, start with clean, dry eyelids. Apply a small amount of serum to the corner of one of your upper eyelashes. Dab the serum on the outer corner like you would a liquid eyeliner.
  • For brows, start with clean, dry eyebrows. Apply a small amount of serum to one half of one brow.
  • For hair and skin, follow the same suggestions. If after 24 hours you do not experience any redness or irritation, begin introducing the product as recommended.

Are your products safe for use with contact lenses?

Yes, when used as directed, our formulas are safe and non-irritating for those who wear contact lenses.

Will unwanted hair grow on other parts of my body?

This is very unlikely. However, a small percentage of users who are genetically predisposed to facial hair have reported that they notice “peach fuzz” (vellus hair) around their crow’s feet and upper cheek area after prolonged use. Because skin is not compartmentalized, there is a possibility that for certain individuals, when healthy hair follicles are stimulated, other cells in the matrix of your skin are also visibly invigorated. 


What we have found is that this scenario is rare and seasonal. Depending on where you are in a hormonal cycle may also affect what you see. Most individuals over a certain age will agree that there comes a point in life when bizarre hairs pop up on the chin, a toe, or finger for no apparent reason. To mitigate this annoyance, we recommend a visit to your esthetician and waxing, threading, or plucking. Once removed, the “peach fuzz” may or may not return. 


Our recommendation to those who are concerned is to use less product or stop using the serum.

Can I wear the LASH/BROW serums under makeup?

All our products are designed for ease of use and can be applied under makeup with little or no wait time. For best results, use twice daily to clean, dry eyes and/or skin.

What if I have eyelash extensions, a Lash Lift, tinted eyelashes, eyeliner tattoo and/or microblading?

NULASTIN® LASH Follicle Fortifying Serum is highly recommended for individuals with eyelash extensions and lash lifts. 


Lash extensions and lifts can wreak havoc on your natural lashes. We have found that daily application of our oil-free Follicle Fortifying Serum helps maintain the integrity of your real eyelashes. 


There is no evidence that our serum will fade tinted lashes or tattoos.

SKIN

How do I use SKIN?

SKIN Directions


AM & PM

STEP [1] Gentle Exfoliating Cleanser

STEP [2] Intensive Hydrating Serum

STEP [3] Rejuvenating Facial Moisturizer


Too busy for all these steps? The #1 rated Rejuvenating Facial Moisturizer is a go-to for both men and women of all skin types. Apply after a shower or rinsing your face. Use twice per day for best results.


For best results, use consistently. Store in a cool area, away from sunlight and heat. Do not freeze. Not intended for direct contact with eyes. If this should occur, rinse thoroughly with cool water.

How does NULASTIN® skincare work?

NULASTIN® takes on skin aging with a multi-faceted approach. We’ve incorporated all of the moisturizing, anti-oxidative, and collagen-boosting properties found in traditional anti-aging skin care products, but with an important twist: our formula also works to increase the concentration of elastin in your skin! 


Since tropoelastin is naturally created by skin cells in your body, Elastatropin® (tropoelastin) functions as the most natural form of human elastin on the market. When NULASTIN® is applied to the skin, Elastatropin® penetrates deeply into the skin, providing an external source of elastin. Once in the skin, Elastatropin® then converts into elastin and integrates itself into skin. By incorporating itself into the skin, non-allergenic Elastatropin® helps restore skin’s youthful look and feel, delivering visible smoothness and elasticity to all types of skin.

What is Elastatropin®?

The main ingredient of NULASTIN®, Elastatropin®, our patented DNA protein, was developed by our formulator, Dr. Burt Ensley. It was originally developed as a response to a Defense Advanced Research Projects Agency (DARPA) request to help reduce scarring in wounded military members. Elastatropin® is currently undergoing research to help wounds heal, but our founder also saw the potential of Elastatropin® to help reverse the signs of skin aging and thus, the first moisturizer of its kind was introduced.

What is the root cause of skin aging and how can NULASTIN® help?

Elastin is a stretchy protein naturally found in our skin. Elastin helps keep our skin tight, springy, and youthful. As we begin developing in the womb, our bodies begin to produce elastin, which continues to develop in early childhood. Following childhood, our bodies produce less and less new elastin, and eventually the elastin begins to break down as we age. Over the course of a lifetime, up to 10% of the total elastin in our bodies is lost. As the elastin in our bodies begins to break down, it leaves our skin with an array of undesirable effects — wrinkles, creases, and lines. This is not a problem that collagen or antioxidants can address. 


By introducing a new source of elastin, the look of wrinkles and signs of aging can be diminished, leaving skin soft, smooth, and young-looking! Thanks to the active ingredient Elastatropin®, skin can renew itself with minimal effort and investment. Regular application of NULASTIN® delivers results by helping to build back the body’s elastin supply with Elastatropin®.

What are the active ingredients in the SKIN Rejuvenating Facial Moisturizer and Intensive Hydrating Serum?

Elastatropin® (tropoelastin) is the body’s natural precursor to elastin, the elastic proteins that keep your skin tight and youthful. Elastatropin® is water-soluble elastin precursor that is able to be effectively absorbed into the skin, where it is recognized by the body and incorporated back into the skin as elastin. Elastatropin® is a proprietary material developed by the founder of NULASTIN®. 


Matrixyl 3000® is a combination of matrikines including Palmitoyl Oligopeptide and Palmitoyl Tetrapeptide – 7. Matrixyl 3000® promotes collagen production while stimulating fibroblast cells in the skin, enabling them to significantly reduce the appearance of wrinkles. Although fibroblasts never completely lose their ability to create more collagen, the levels dwindle with age and the skin dries out and wrinkles. 


In clinical trials, Matrixyl® 3000, a key ingredient in NULASTIN®, achieved: 

— 33% decrease in wrinkle density 

— 23% decrease in the volume of wrinkles 

— 20% decrease in the depth of wrinkles 


Argireline® is a unique peptide called Acetyl Hexapeptide-3 that both reduces existing facial wrinkles and is effective against the development of new wrinkles. Studies with human volunteers show that Argireline® delivers superior anti-wrinkle results and visibly decreases the severity of wrinkles around the eyes by up to 17% after 15 days of treatment and up to 27% after 30 days of treatment. This represents a breakthrough in cosmetic science because of its remarkable speed in anti-wrinkle activity. Argireline® also decreases the depth of facial wrinkles caused by the contraction of muscles from facial expressions, especially near the eyes and on the forehead. Botulinum toxin targets the same wrinkles, but Argireline® is safer and less expensive. 


Hyaluronic acid (HA) is a natural material found throughout the body. HA is a chief component of the dermis of the skin and retains water better than any other natural substance. It is commonly used as an injectable skin filler, but similar results can be achieved through topical application. NULASTIN® contains 3500mg of HA (equivalent to around 350 filler injections). 


ProliSel™ is a mixture of natural amino acids that provides powerful effects. These amino acids provide a natural, bioavailable form of the element selenium. Selenium is an important antioxidant and has many natural benefits for the body. With selenium, ProliSel™ is able to effectively protect against and reverse the skin-aging effects caused by sun exposure. 

I have sensitive skin. Can I use NULASTIN®?

NULASTIN® has been clinically evaluated and proven safe. Thousands of customers have used our products with no adverse reaction. If you have sensitive skin, we suggest you conduct a patch test to determine if the collection will work for you.

Why don’t you use sunscreen in your products?

Our formulator is not a fan of putting sunscreen in our proprietary formulations. We recommend that you choose a third-party sunscreen and apply it after using NULASTIN®.

Why no Vitamin C?

Vitamin C is one of the safest and most effective nutrients that can be used topically in dermatology to treat and prevent changes associated with photoageing. It can also be used for the treatment of hyperpigmentation. However, it is also unstable and difficult to deliver into the dermis in the optimum dosage. Our formulator continues to research stable compounds of vitamin C that performs up to our standards.

Can I use other skin care products with NULASTIN®

Sure! Naturally, we would love for you to use our full collection, but we get that you may have other favorite products. No matter what products you are using, add our SKIN Rejuvenating Facial Moisturizer and/or our Intensive Hydrating Serum to the routine as a base layer. It is the most powerful and remarkable product on the market and will truly make a difference to the smoothness, texture, feel, and youthful look of your skin.

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