Frequently Asked Questions

Our exclusive Elastaplex®  Technology supports all stages of the natural growth cycle and helps anchor-and-bind hair follicles at the root to reduce shedding and fall out. It’s a proprietary blend of biodesigned and biomimetic (mimic the body’s natural production) signal peptides and proteins, such as elastin and keratin, to help optimize the hair growth cycle.

Most skin types and ethnicities can use our products. Thousands of customers have experienced real results regardless of age or gender. We do not recommend NULASTIN® to anyone under the age of 18 or women who are pregnant and nursing, as these demographics have not been adequately studied. If you have a medical condition, please consult your physician before using NULASTIN.

The human body stops producing structural proteins, like elastin, by early adulthood. Stress, sun exposure, weight fluctuations, hormones, environmental conditions, medications and aging can accelerate its decline. Around the age of 35, the negative effects of elastin loss often start to reveal themselves on the skin—visible lines and wrinkles, loss of firmness and uneven skin tone. Damage and degradation to the elastin envelope™ and elastin root™ system results in sparse looking lashes and brows and visibly thinning hair, due to premature shedding and lack of a proper Elastin Anchor™. By supporting the body’s natural ability to stimulate the replenishment of elastin, with products like NULASTIN®, you can help delay the look of aging and hair loss.

Discount pricing (% off) is calculated based on full MSRP retail pricing. We run several sales and promotions over the course of the year to help customers save on their favorite products.

How quickly you see results depends on factors like gender, age, genetic predisposition, environmental conditions and more. While many users see results in as soon as 6 weeks, others may see changes in 12 weeks or more. With the LASH Follicle Fortifying Serum, you may notice changes within weeks. Lashes may feel more luxurious and hold mascara better. Within a month, overall changes may be even more noticeable, including the appearance of length, width and density.  The BROW Shape Altering Serum and HAIR Vibrant Scalp Treatment may take more time. Best practice is to apply the product in the areas where hair is sparse, two times per day, morning and night. It is possible that certain areas where you’re experiencing thinning can take up to six months or longer to improve. In cases where the follicle is damaged beyond repair, you may never see new growth.

Using NULASTIN® consistently provides a continuous opportunity to improve your lashes, brows, hair and skin. Think of it as part of your go-to skin care and haircare routine, as well as a healthy lifestyle choice. The good news is that you can decrease usage after you’ve achieved your desired look. If you discontinue use altogether, your lashes, brows, hair, and skin will gradually revert to their original appearance.  For LASH, BROW and HAIRApply the serum twice daily (morning and night) until you reach your desired goals. Then, you can decrease application to once per day, three or four times per week. When you want to increase the results again, go back to using twice per day.  For SKIN Using our skincare twice a day, morning and night, allows your body to continuously rejuvenate that youthful-looking glow. It’s an effective and convenient treatment for reducing the look of fine lines, wrinkles, loss of firmness, dark spots and other signs of skin aging.

Current ingredient listings are available on the secondary packaging boxes as well as the product shop pages.

Consistency is the key to lasting results, but don’t stress out if you skip an application. If you do miss a few days, just start back up and use daily as directed. We don’t recommend trying to “catch up” with a loading dose or duplicate applications for our LASH, BROW, or HAIR products. Our skin care products can be used as much as desired—multiple times daily.

We’re committed to fresh, small-batch production and the shelf life of our cosmetics is 2 years (24 months) from the Period After Opening (PAO) date. We encourage our customers to use NULASTIN® once received to maximize results. Stockpiling is not recommended. Keep unused products in your refrigerator or store in a cool dry place out of direct sunlight. Do not freeze the serums.

We are elastin specialists. Our products, formulations, manufacturing know-how and methods are protected by U.S. intellectual property rights — including a U.S. provisional patent, trademarks and copyrights. Dr. Felipe Jimenez, our Chief Science Officer and expert formulator is a prolific inventor with over thirty (30) issued and pending patents and twelve (12) peer-reviewed original research journal articles.  

In a 12-week clinical trial for HAIR, LASH & BROW:72% of participants saw visible improvement in hair thickness (less thinning) with our HAIR Vibrant Scalp Treatment. 93% of participants saw visible improvement in eyelash thickness and 83% saw visible improvement in eyelash length with our LASH Follicle Fortifying Serum.97% of participants saw visible improvement in eyebrow thickness and size with our BROW Shape Altering Serum.

We are proudly designed in Boulder, Colorado, U.S.A. We also manufacture at partner locations in the U.S.A.. Our workforce supports American jobs within their communities.

If you suffer from extreme stress, pregnancy, alopecia, Hashimoto’s disease (autoimmune thyroiditis), Trichotillomania, are undergoing chemotherapy, or dealing with the aftermath of treatment, taking medications, have hormonal conditions or are experiencing elastin and keratin (matrix protein) damage, your eyelashes, eyebrows, and hair are affected. When elastin and other matrix proteins surrounding and supporting the hair follicles are damaged, the Elastin Anchor™ weakens. This may cause the follicles to prematurely shed.   Our vegan, clinically tested hair, eyelash & eyebrow enhancing formulas support the natural growth cycle while helping anchor-and-bind the follicles at the root, helping to reduce shedding & fall out, for thicker, fuller looking hair, lashes and brows. If there is life in your follicles, NULASTIN should help! It’s much easier to keep the hair you have than it is to regrow the hair you’ve lost. If your follicles are completely dead, sadly, nothing will bring them back to life. Many customers believe their follicles are dead when in fact they are just damaged. What we cannot predict is how you will respond to NULASTIN or the current condition of your hair follicles.  Our professional recommendation to those suffering hair loss and thinning is to commit to NULASTIN and be patient. Growth takes time, and it also takes time to repair the damage you've experienced. Be kind and gentle to your eyelashes, eyebrows and hair. Avoid the sun. Solar apoptosis (direct sunlight) damages the cells further. We recommend a healthy diet, lifestyle and skin regimen as a first step. It is important to maintain the health and vitality of your skin and hair with NULASTIN. Ask your dermatologist or physician for more recommendations.

Many factors play a role in hair loss and hair thinning. Hair loss has a strong genetic component that can be inherited. Other factors can include elastin degradation, stress, diet, UV exposure, oxidative stress, toxins, pollution, hormones, aging and various medical conditions.  Hair follicles repeatedly go through stages in a cycle of growth and rest.The disruption of this cycle also results in excessive hair loss. The specialized cells in the follicle that become the hair shaft itself can be depleted during the resting or latent phase in the hair cycle, resulting in fewer and fewer active follicles (and hair) over time.

Elastin is a stretchy protein naturally found in our skin that gives the skin bounce. As we age, our natural production of elastin diminishes and leaves our skin with an array of undesirable effects — wrinkles, creases, and lines. This is not a problem that collagen or antioxidants can address.  By introducing a new source of elastin, skin is able to renew itself and start to look and feel more youthful. Regular application of NULASTIN delivers results by helping to build back the body’s elastin supply.

Every NULASTIN® product is backed by a 100% Performance Guarantee. If our product(s) did not perform to your expectations, you may exchange or return it for a refund. Terms and Conditions apply.