Frequently Asked Questions

Elastaplex® Technology is a proprietary blend of biodesigned and biomimetic signal peptides and proteins—including elastin and keratin—that supports the scalp and hair’s natural environment. This exclusive complex helps maintain healthy hair by reinforcing the root and supporting the natural growth cycle.

NULASTIN® Solution Serum products are suitable for most skin types and a wide range of individuals, regardless of age or gender. However, our formulas have not been specifically tested on individuals under 18 or those who are pregnant or nursing, so we recommend consulting your healthcare provider before use. If you have a medical condition or are undergoing treatment, please speak with your physician prior to using NULASTIN®.

The body’s natural production of structural proteins like elastin declines with age, typically beginning in early adulthood. External factors such as stress, sun exposure, hormonal changes, and environmental conditions can contribute to this reduction. By the mid-30s, many individuals begin to notice visible changes in skin appearance, including reduced firmness and elasticity. These same factors can impact the appearance of lashes, brows, and hair, leading to a look of thinning over time. NULASTIN® products are designed to support the skin and hair’s natural environment by helping maintain elastin-rich conditions, promoting visibly healthier-looking skin, lashes, brows, and hair.

All discounts are based on the product’s full MSRP (Manufacturer’s Suggested Retail Price). Throughout the year, we offer various sales and promotions to help you save on your favorite NULASTIN® products.

The timeline for visible results varies based on individual factors such as age, genetics, gender, environment, and consistency of use.

Our Elevated Essentials Collection—including the Vibrant Scalp Scrub, Shampoo, and Conditioner—is designed to deliver noticeable benefits after just one use, helping to refresh the scalp and leave hair feeling clean, balanced, and revitalized.

For our Solution Serums, results may take more time:

With consistent use of the LASH Follicle Fortifying Serum, many customers report lashes that feel more conditioned and appear fuller, often within 6 weeks. Over time, the look of increased length, volume, and density may become more noticeable.

The BROW Shape Altering Serum and HAIR Vibrant Scalp Treatment typically require a longer period of use—often up to 6 months or more—to support the appearance of thicker, fuller-looking brows and hair.For best results, we recommend applying serums twice daily to clean, targeted areas. Individual experiences may vary, and results are not guaranteed, particularly in areas where follicles may no longer be active.

Consistent use of NULASTIN® products helps support the appearance of healthy lashes, brows, hair, and skin as part of your ongoing self-care routine. Think of it as a long-term investment in maintaining your best look.

For the Elevated Essentials Collection (Vibrant Scalp Scrub, Shampoo, and Conditioner):
These products are designed to deliver an immediate refresh—cleansing the scalp and leaving hair feeling balanced, soft, and revitalized after a single use. Use as part of your regular wash routine for ongoing scalp and hair support.

For LASH, BROW, and HAIR serums:
Apply twice daily (morning and night) to clean, targeted areas until you achieve your desired appearance.Once goals are met, you can reduce usage to once daily, 3–4 times per week.To help enhance results again, resume twice-daily application.

For SKIN products:
Apply morning and night to help support hydration, smoothness, and a radiant, even-toned appearance.Consistent use helps maintain a youthful-looking complexion over time.If use is discontinued, the visible benefits may gradually diminish, and lashes, brows, hair, and skin may return to their original appearance.

You can find the most up-to-date ingredient listings on each product’s secondary packaging (the box) and on the product pages in our online shop

.If you have specific ingredient questions or concerns about allergens or sensitivities, our Customer Experience team is happy to help—please reach out to us directly before use.

Consistency is key to supporting the visible benefits of your routine—but if you miss a day or two, there’s no need to worry. Simply resume regular use as directed.

For our LASH, BROW, and HAIR serums, we do not recommend doubling up or increasing application to make up for missed uses. Just get back on track with your usual twice-daily routine.

Our SKIN products can be used morning and night—or more frequently, if desired—to help maintain smooth, hydrated, and radiant-looking skin.

The Elevated Essentials Collection (Shampoo and Conditioner) is designed for consistent use, but skipping occasionally won’t compromise long-term results. For best outcomes, stick to a regular routine to support scalp balance and hair vitality. The Vibrant Scalp Scrub is most effective when used twice weekly as a pre-cleanse; skipping applications may reduce its ability to keep your scalp refreshed and clarified.

NULASTIN® products are crafted in fresh, small batches and are best used within 24 months of opening, as indicated by the Period After Opening (PAO) symbol on the packaging. For optimal performance, we recommend using products shortly after receiving them rather than storing for extended periods.

To help preserve the integrity of the formulas, store unopened products in a cool, dry place away from direct sunlight. Refrigeration is optional but can help extend freshness. Avoid freezing the serums.

NULASTIN® is a pioneer in elastin-inspired personal care. Our products are formulated to support the skin and hair’s natural environment using proprietary blends of biomimetic peptides and proteins. We are proud to hold a portfolio of 38 issued U.S. and International patents, along with trademarks and copyrights that protect our innovations in formulation and manufacturing.

Our Chief Science Officer, Dr. Felipe Jimenez, is a leading expert in biomimetic science and product development. He is the inventor behind many of our technologies and has contributed to over 30 issued and pending patents, as well as 12 peer-reviewed scientific publications in the field.

Real Results, Backed by Science

Scalp Shampoo + Conditioner*
Users saw up to 223% more volume, 95% more shine, and 90% smoother strands—with 56% less visible breakage after just one use.

Scalp Scrub**
In a clinical test, participants experienced a 74.4% improvement in scalp hydration and comfort, along with noticeable reductions in buildup, oil, and flakiness—up to 86% less in some cases.

Hair, Lash & Brow Serums***
In a 12-week clinical trial:
72% of users noticed visibly thicker hair (less thinning) with our Vibrant Scalp Treatment
93% saw visibly thicker lashes83% reported visibly longer lashes with our LASH Follicle Fortifying Serum
97% saw visibly fuller-looking brows with our BROW Shape Altering Serum

* Based on independent tress tests after a single application.
** Based on clinical grading tests by a licensed cosmetologist on 33 subjects.
*** Based on a 12-week clinical trial using NULASTIN® hair, lash & brow serums with self-reported visible results.

We are proudly Made in the USA with Globally Sourced Ingredients/Components. Headquartered in Boulder, Colorado, our workforce supports American jobs and contributes to local communities nationwide.

Many internal and external factors—like stress, hormonal shifts, medications, or over-processing—can impact the appearance of your hair, lashes, and brows. These changes may disrupt the natural growth cycle and contribute to visible thinning or shedding.

At NULASTIN®, our clinically tested formulas are designed to support the skin and follicles at the root, helping reduce visible shedding and promote fuller-looking hair, lashes, and brows. Powered by our exclusive Elastin Anchor™ Technology, each formula helps reinforce the delicate environment surrounding the follicle.

While results vary from person to person, consistency is key. If there's life in the follicle, NULASTIN may help maintain it. Many customers find that their hair appears healthier and more vibrant with continued use.

Remember, it’s often easier to maintain the hair you have than to restore what’s been lost. Nourish your body, protect your scalp and skin from sun exposure, and be gentle with your routine. We recommend maintaining a healthy lifestyle and asking your dermatologist or physician for personalized guidance.

A variety of internal and external influences can affect the appearance, thickness, and density of hair over time. These may include genetic predisposition, environmental exposure (like UV rays and pollution), oxidative stress, changes in diet or hormone levels, and the natural aging process.

Hair naturally follows a repeating cycle of growth and rest. When this cycle is disrupted, it can lead to a noticeable reduction in hair density or fullness. During the resting phase, the activity of specialized cells within the follicle slows, which may contribute to fewer visibly active follicles over time.

Nurturing the scalp and supporting the follicle environment may help maintain the look of fuller, healthier hair.

Elastin is a key structural protein naturally present in the skin, including the skin of the scalp. It plays an essential role in maintaining elasticity, resilience, and overall texture. As we age, the body’s natural elastin production declines, which can lead to visible changes in the firmness and quality of both facial skin and the scalp environment.

NULASTIN® formulas are clinically developed to support the skin’s elasticity and help improve the visible condition of the skin and scalp over time. By nurturing the skin's structural foundation, our technology helps promote a healthier-looking surface and creates an optimal environment for hair follicle support.

Every NULASTIN® product is backed by our 100% Performance Guarantee. If the product doesn’t meet your expectations, you’re welcome to request an exchange or a refund. Terms and conditions apply.