Before you make your return, we ask that you double check to ensure that you have used the SKIN, HAIR, LASH or BROW products consistently, correctly and within the Period-After-Opening (PAO) date. This can influence results. However, if you are not satisfied with the performance, you can easily start a return or exchange by visiting the Returns section of our website. Return For RefundYou may exchange for store credit or return your most recent NULASTIN® order at any time for a refund. Terms and Conditions apply. A request to return multiple and duplicate product orders, placed prior to your most recent order and/or over the course of months and/or years, is not eligible for an exchange or refund. NULASTIN reserves the right to revoke its Return Policy to any and all of your purchases, if, in its sole discretion, it determines you have attempted to abuse the policy in any way. Any Special Campaigns or Limited Time Offers are also subject to our Return Policy but require returns to include all products shipped in the Special Campaign to be eligible for a full refund (less shipping and handling charges). If you keep any items from the Special Campaign (bonus product, bundled items and/or free gifts), you will be charged at full retail price (plus shipping and handling charges), and this will be deducted from the refund amount. Damaged ProductsIf the product was damaged during shipping, we will send out a new duplicate product or refund your original purchase price when we receive your damaged item. NULASTIN will cover the shipping cost of damaged products, as reasonably determined by us, and returned to us. Return ProcessAll returns require an RMA# (Return Merchandise Authorization) to be processed. We only accept returns on NULASTIN® products that were purchased from NULASTIN and any authorized sellers. To receive an RMA# from NULASTIN, please email customercare@nulastin.com with your full name, email address, phone number, the product and reason for the return. Once we review, your unique RMA# will be emailed to you. Also please see our Authorized Seller Policy. If your product is eligible for our Return Policy, as determined by NULASTIN, you will be notified via email once we have received the returned item and processed your refund. The refund will be made within 7 business days of receiving your return. A 10% handling fee will be charged for all returns/refunds in the U.S.A. and Canada; and/or a 15% handling fee will be charged for international returns/refunds, which includes merchant fees, ethical, responsible processing and disposal of the packaging, containers, and contents. Ship your returned product(s), along with the RMA# and/or email printout to:ATTN: NULASTIN Returns25892 Towne Centre Drive Suite CFoothill Ranch, CA 92610 NULASTIN does not supply a return label. To ensure delivery, please send the product you are returning via a tracking method. Refunds cannot be processed for packages lost in transit. Return shipping fees are not refundable. Items Ineligible for Return NULASTIN’s return policy is limited to your most recent order. Any requests to return orders placed prior to your most recent order are not subject to NULASTIN’s return policy and will not be eligible for any refund or exchange. AmazonAmazon orders are subject to Amazon’s return policy guidelines and any refund will abide by their platform restrictions. Please see Amazon’s policies on refund for further clarification.
