Frequently Asked Questions

Our subscription program is an auto replenishment service (auto-ship) in which we provide regular, recurring delivery of the product of your choice. Products ordered as a subscription, as opposed to a single one-time order, are automatically charged to your secure credit card on file and ship with the cadence you choose. Once you become a subscriber, you will receive access to our concierge customer service team specifically dedicated to our VIP subscribers.

When you subscribe, you become a NULASTIN®  VIP, which comes with a host of exclusive benefits:   ●     Locked pricing on your regular subscription order with no price increases●     Free shipping on all orders●     100% performance money-back guarantee for all products [Terms and Conditions Apply]●     Product consistency, leading to enhanced and long term results●     Flexibility with shipments, timing and selection●     Ability to cancel or pause your subscription at any time●     Access to your personal subscriber portal where you can track your orders and manage your account●     A product in-stock promise ●     Extra discounts and gifts when available●     Early bird access to promotions and new products●     A dedicated concierge email and phone service

You can access your account anytime through your NULASTIN® login. If you have not registered, you will need to create an account using the same email address used at checkout. Once your account is registered, you can log in and manage your subscription(s).

Once logged in, select “Manage Subscription” and click “Address and shipping information” based on your needs.  

Within your account, click “Manage Subscription.” Towards the top of the screen you will see "Send Now", "Reschedule", and "Skip". To reschedule your upcoming order please select Reschedule. You will then be prompted to select the date you would like your next auto-ship order to process. To skip a delivery, click “Manage upcoming orders” and select “skip order.” Please note: this will also change the order date for all future orders according to the frequency of your subscription. Your next order will process on the date selected. 

Absolutely! Our subscriptions are made to be flexible. You can skip a delivery or change the date of an upcoming order by logging into your account and clicking "Manage Subscription" and selecting "Reschedule." If you would like to permanently change the frequency of your deliveries (i.e. change from every 6 weeks to every 8 weeks) select “Manage Subscriptions” from the right hand menu. You will then select the subscription in which you would like to adjust the frequency. Once the correct subscription has been selected you will then be prompted to select the quantity you would like shipped and at what frequency. **Note, please be sure and select "Save Changes" prior to exiting.

Once logged into your NULASTIN® account, scroll to the bottom of the page to the section titled "You may also like.”  Select "Browse all products” and select the product you wish to add onto your upcoming subscription order. Once you select "Add" you will then be prompted to select whether this will be a one time add on or a recurring item. If you choose to add this item on as a subscription you will also need to select the frequency you would like this product shipped. Lastly, please verify the shipping address listed above the product total is your preferred shipping address. Once all selections are made please select "Add to Order."

To cancel your subscription, you will need to log in to your account. Within your account, click “Manage Subscription.”  From here you will select “Manage Subscriptions” from the menu on the right hand side of the screen. You will see a list of your active subscriptions. Select the subscription you want to cancel. On the following screen please scroll down until you see “Cancel Subscription” in gray. Once the subscription is successfully canceled, it will be listed under your “Inactive Subscriptions.” If you are unsure if the cancellation was successful, please email customercare@nulastin.com for verification. Please note that by canceling your subscription, you will no longer be guaranteed products if we are sold out. You will not receive the discount and free shipping when orders are placed manually, and with increasing costs for ingredients and shipping, we cannot guarantee prices will remain what they are currently. We have set up our subscription service to be completely adaptable for customers’ needs. Subscriptions are scheduled based on personal preference. If you have a surplus of product or wish to skip a shipment, you can easily log into your account and push your next order back. If at any point you have an issue or need assistance with your subscription, reach out to us at customercare@nulastin.com and we are happy to assist you in any way we can.